At Freshnest, we want your eggs to arrive in good condition and match your order. If something is wrong, please contact us so we can help.

Returns for Change of Mind

Eggs are perishable food items. For hygiene and food safety reasons, we do not accept returns or exchanges simply because you changed your mind after delivery.

Please check the product type and quantity carefully before placing your order.

This does not prevent you from requesting help with damaged, spoiled, missing, or incorrect items.

Damaged, Spoiled, Missing, or Incorrect Items

Please contact us if:

  • Eggs arrive cracked or broken.
  • You receive the wrong product.
  • Your order contains fewer eggs than you paid for.
  • Eggs appear spoiled or otherwise unsuitable when received.
  • An item does not match its advertised description.

After reviewing the issue, we will arrange an appropriate refund or replacement for the affected items.

How to Report a Problem

Please check your order when it arrives and report visible damage, missing items, or incorrect products as soon as possible, preferably within 24 hours of delivery.

For a quality problem that was not visible on arrival, contact us promptly after discovering it. The 24-hour target does not automatically rule out a valid complaint about a problem discovered later.

Please provide:

  • Your order number or the phone number used to order.
  • A short description of the problem.
  • The number of affected eggs.
  • Clear photos of the eggs and packaging, where possible.

Photos help us review your request, but an unboxing video is not required.

Returning Affected Eggs

Please do not send eggs back without contacting us first.

Depending on the issue, we may resolve your request using your order details and photos without asking for a physical return. If collection is necessary because of a product or delivery fault, we will arrange it at no cost to you.

Do not consume eggs you believe are spoiled or unsafe.

Replacements

Approved replacements will be provided at no extra delivery cost for the affected items, subject to availability.

We will confirm the replacement details with you. If a suitable replacement is unavailable, we will arrange a refund.

Refunds

Refunds cover the affected items. If the entire order is not delivered or is unusable because of a product or delivery fault, the refund will also include the original delivery charge.

For partial order issues, we will explain the refund amount before processing it.

Refunds will normally be sent through the original payment method. For cash-on-delivery orders, we will agree on a suitable refund method with you.

Approved refunds will be processed within 3 business days. Your bank or payment provider may take additional time to show the payment.

Problems After Delivery

We cannot normally offer refunds for damage or spoilage caused by incorrect storage, accidental breakage, or handling after delivery.

However, we will review complaints about problems that were already present when the order arrived, even if they were discovered later.

Natural differences in shell colour or appearance are not, by themselves, a product fault, provided the eggs match the product description.

Your Rights

Nothing in this policy limits any rights you may have under applicable consumer law.

Contact Us

For a return, replacement, or refund request:

Phone: 0305 8060730
Email: carefreshnest@gmail.com